Digitally Transform Your Contact Center
Omni-Channel and speech analytics were the hot topics on everyone’s minds at Dreamforce 2018. Watch this Webcast and learn how to deliver great customer experiences with Omni-Channel and Speech analytics capabilities that leverage the powerful Salesforce CRM + NewVoiceMedia Contact Center combination.
Listen to our panel of experts from Salesforce, Verafore, and Inogen discuss how they are using Omni-Channel and Speech Analytics solutions and you'll learn how to:
- Empower your agents to handle customers across voice and digital channels
- Enable your organization to differentiate on customer experience.
- Improve quality management, training, agent onboarding, and compliance by analyzing 100% of your customer conversations with integrated speech analytics and off-the-shelf dashboards
- Julie Bobbitt, Sales Manager, Inogen
- Frank Marzano, Operations Manager, Vertafore
- Andrew Ko, Account Executive, Salesforce
- Jeff Woodland, Product Marketing Director, NewVoiceMedia