This report from DMG Consulting casts an analytical eye over the use of cloud across the market, exploring its uses for omni-channel, providing management tips, and looking at the adoption of cloud-based contact center infrastructure solutions.
Download this report to find out:
- How the cloud will revolutionize the way you serve customers
- How to use the cloud to implement an omni-channel customer contact center
- Which channels the cloud can support and how to use them