If emotion is at the heart of customer experience, how well do your inside sales & service teams connect with customers? Is your operation fully optimised for emotion management?
NVM have teamed up with industry thought leader Martin Hill-Wilson to understand the importance of developing emotive customer experience that works for customer interaction teams.
Download the three chapters now to understand:
- How to put emotive CX into context
- How to plan for emotive CX for customer interaction
- How to manage emotive CX for customer interaction