• Do I need any infrastructure on site?

    No. ContactWorld is completely web-based, so there’s no additional hardware or software required. All you need are phones and web-enabled devices. It's a pay-as-you-go service so there's no risky, up front capital expenditure, and no ongoing maintenance costs.

  • How quickly can I get set up?

    The advantage of ContactWorld is that it’s quick and easy to set up. The service is delivered over the Internet so there's no requirement for expensive systems integrators or engineers. The solution can be up and running in days, sometimes hours.

  • What if I need to make changes?

    ContactWorld is easy to use and completely end user configurable without requiring the assistance of support or maintenance teams. Users access the service via a web browser and administrators can customise and adapt their system with a few mouse clicks as required.

  • Can I Keep my advertised number?

    Yes. We can easily port numbers from existing telco suppliers. Alternatively, any advertised number can be forwarded to a landing number within your NewVoiceMedia account.

  • Can I use it across multiple offices?

    Absolutely. One of the key benefits of a 100% true cloud solution like ContactWorld is that you can run the platform across multiple sites, countries and even continents while keeping a single view for reporting and configuration.

  • Do I need to download software on my PCs?

    No. There’s no software to install, update or maintain. ContactWorld is completely web-based, so you and your team can access the system in real time from anywhere with a web connection. It also means that you are always using the most up to date version of the product.

  • What if the service goes down?

    NewVoiceMedia’s infrastructure is distributed across multiple geographic locations. If one data centre fails, the service automatically reroutes to an alternative site. This gives our customers complete piece of mind that the service is resilient and reliable.

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