Company recognized for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations
Download and read your complimentary copy of the The Forrester Wave™: Cloud Contact Centers, 2018, to find out why we have been named a Strong Performer.
In its 32-criteria evaluation of cloud contact center providers, Forrester identified the most significant ones and researched, analyzed and scored them. This report shows how each provider measures up and helps customer service leaders select the right vendor for their needs.
Our cloud contact center and inside sales platform enables businesses to create exceptional, emotive customer experiences to serve better and sell more. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data.
- Whether you’re supporting existing customers or working on winning new ones, we know you’re always looking for a more personal relationship with them – to understand their needs and know what they’re looking for.
- NewVoiceMedia’s platform helps you build relationships that lead to more successful conversations. We join up all your communications channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them.
- Our platform integrates seamlessly with Salesforce, giving you full access to your hard-won Salesforce data. Without expensive, disruptive hardware changes, you’ll get unbeatable integration levels.
- Your sales and service teams will have instant access to all customer and prospect information, so they can convert leads into sales quicker than ever – or keep your customers happy and loyal for longer.