Company placed in highest category for second consecutive year, for completeness of vision and ability to execute.
View your complimentary copy of the Gartner Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe to find out why we’ve been named a Leader.
Whether you’re supporting existing customers or working on winning new ones, NewVoiceMedia knows you’re always looking for a more personal relationship with them – to understand their needs and know what they’re looking for.
- NewVoiceMedia’s cloud contact center and inside sales platform helps you build relationships that lead to more successful conversations. We join up all your communications channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them.
- Our platform integrates seamlessly with Salesforce, giving you full access to your hard-won Salesforce data. Without expensive, disruptive hardware changes, you’ll get unbeatable integration levels.
- Your sales and service teams will have instant access to all customer and prospect information, so they can convert leads into sales quicker than ever – or keep your customers happy and loyal for longer.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Inc., Magic Quadrant for Contact Center as a Service, Western Europe, 17 October 2018 - G00345314