Customers are contacting businesses via a wealth of new channels, and they expect a rich and consistent experience irrespective of how they interact. First, there was email, next live chat, then social, and SMS channel. With NVM’s deep Salesforce integration you can addresses both digital and voice customer interactions. To ensure consistent conversations across every channel, deploying an effective omni-channel strategy is critical.
Download this whitepaper to find out:
- Why businesses that adopt omni-channel strategies achieve 91% greater year-over-year customer retention rates compared to business that don’t.
- What elements should you consider as you develop your omni-channel strategy
- And what should you look for in a solution?