NVM integrates your omnichannel communications with your Salesforce org, adding rich customer data and context to every interaction. As communications hit the contact center, NewVoiceMedia checks the data relating to that inbound query and treats that query in the appropriate way.
In this demo video see:
- How NewVoiceMedia handles inbound telephone calls
- How fast and how seamlessly it treats customers with open cases
- How screen-pop technology dramatically improves the customer experience
- How NewVoiceMedia integrates with Salesforce to simplify service delivery