According to research by Forrester, companies work hard to improve the customer experience, but often lack a focus on emotion and it's important role in service.
Being effective is important. Companies that consider the emotional experience of the customer position themselves for success. But how is this done effectively and how do you measure the impact of your efforts?
Fill out the form to learn:
- Why building an emotional connection is important
- How to incorporate emotion into your customer experience program
- How contact center technology can help you improve Emotional CX
- Insights for measuring the impact of emotion on key performance indicators
Ian Jacobs- Principal Analyst, Forrester Research
Justin Robins- Customer Service Expert
Wyndham Hudson- VP of Product Management, NewVoiceMedia