When it comes to improving the contact centre, there are many options available to you. Ranging from the radical transformation to the subtle variation, from technology to personnel, from process to culture. The choices can be overwhelming.
This whitepaper explores how the theory of ‘marginal gains’ can be applied to the contact centre to make dramatic impact.
Download our whitepaper to find out:
- How to frame your principles and understand what you need
- How to compartmentalise and improve each section for big gains
- How to prioritise through the eyes of your customers