Many organizations face the challenge of managing their staff and processes across decentralized and virtualized operations while adapting to new communications channels and evolving customer expectations. In this environment, balancing workload, staffing, and other resources across different functional areas can be critical for delivering effective customer service. However, few organizations have a means for systematically collecting, analyzing, and acting on cross-departmental data.
Download the datasheet to see how NewVoiceMedia and Verint:
- Helps you realize the advantages of a virtual workforce, pooling available resources across departments
- Allows you to achieve SLA's and reach processing goals
- Give visibility into staffing and processes