NVM achieved top positions for Reliability and Validation, for its efficient operations, global capabilities and customer satisfaction.
Mark Smith, CEO and chief research officer of Ventana Research: “NVM has invested significantly to provide a simplified user experience for those organisations that need to operate an omnichannel contact centre within Salesforce. Focusing on the customer experience needed across service and sales departments, NVM provides sophisticated speech and conversation analytics to optimise interactions through coaching and guidance. The company is rated as a Value Index Leader for Reliability, for its focus on efficient operations and its product’s ability to operate across data centre operations around the globe”.
Download your complimentary copy of Ventana Research’s 2018 Contact Center in the Cloud Value Index to find out why we have been named a Leader.