MORE SATISFACTION. BETTER ENGAGEMENT. FASTER RESOLUTION.
Use the power of the information you hold to connect all your customers’ activity with the right person in your organisation, regardless of channel, from first touchpoint until resolution. Reap the rewards with greater customer satisfaction, reduced churn and impressive customer advocacy.
Join Darren Smith, SVP Sales Engineering, as he walks you through how you can achieve:
A consistent personalised service regardless of channel, driving customer satisfaction and reducing churn
Empowered agents that are where your customers are and who understand customer needs
Speedier and easier contact resolution, driving customer loyalty and advocacy
How Conversation Analyzer, our speech analytics solution, can be used give rapid access to every call's insights
The duration of the webinar will be around 30 minutes.