The growth of customer service via social channels is still is in its infancy. That said, it has made incredible strides over the last few years. From a scarcely noticed category of social engagement managed by non-customer service teams to the emerging model we see today.
Social customer service is being fitted into the discipline and infrastructure of multi-channel customer service, but how does it fit? In this whitepaper we take a look at the use of social networks and their proliferation through society and how that impacts the contact center and customer service.
Download this whitepaper to find out:
- Which social channels are best for your business
- How you can monitor social through other technologies and respond in real time
- The opportunities available to you through adopting social customer service