The world of customer service is ever changing. The capability to deliver omni-channel, personalized customer engagement is becoming more and more common. It is transforming how organizations from SMEs to global brands deliver their service strategies.
Now though, the Internet of Things (IoT) and customer service departments are coming into line and pioneering organizations of any size can start to provide live support in response to feedback from any smart product.
In this Insight document, find out:
- How any alert from a smart product could trigger a service response
- The possible use cases and the implications for your business
- How to take advantage of the technology