How the billion-dollar customer service problem prevails
Customer experience has become a crucial battleground for businesses — and the losers are losing big. NewVoiceMedia reveals that US companies providing poor service are letting $62 billion slip into the pockets of their competitors every year. That’s an increase of more than $20 billion since our research discovered in 2013.
This report explores the types of experiences that drive customers away; what businesses can do to stop them from leaving; and the impact providing more positive experiences has on customer relationships.
Download our research to find out:
- Why consumers are jumping ship
- What puts consumers off contacting businesses with their issues
- What happens to relationships with customers when they receive great service