Why the Contact Center's Role in CX Is Increasing
Developed in partnership with Bluewolf, an IBM company, and Salesforce.
According to Gartner, 81 percent of companies expect to be competing mostly—or completely—on the basis of customer experience by next year. Is your company:
- Ready to support the channels your customers prefer?
- Making AI investments to offer the best possible customer experience?
- Using AI to solve routine cases and free up agents to handle complex issues?
Download our brand-new ebook to learn how to deploy a successful customer experience strategy.
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