Whether you’re setting up your first call center or you’re a seasoned telephony vet, this guide provides an overview of the technology that powers modern call centers and contact centers. You’ll learn about the call center software available for small, medium, and large-scale organisations. These contact center solutions are available to both outbound and inbound sales, service and support centers.
If you’re just starting a call center, this primer that will help you understand common call center terminology along with popular performance metrics. This guide also provides a solid foundation for understanding how to start a call center.