To succeed in today’s competitive environment, organizations must provide their customers and agents with a seamless connected experience.
Watch this on-demand webinar and you'll see how NewVoiceMedia’s tight integration with Salesforce delivers unparalleled customer experience and agent productivity. Register today and you’ll learn how:
- Dynamic routing automatically connects callers to the best agents for their calls, boosting CSAT scores
- CRM integration improves customer and agent experiences, by simplifying agents’ jobs with real-time data
- The power of omni-channel communication allows customers to connect in the best way for them
- Detailed reporting across all channels allows managers to fine-tune operations like never before