Between March and May 2014, Call Center Helper readers were invited to take part in a contact survey - run in partnership with NewVoiceMedia.
The aim of the survey was to capture a snapshot view of exactly what contact centers are doing right now. Almost 500 contact centre professionals took part, with the majority (55%) of respondents being based in the UK. We're delighted to share the results with you.
This survey provides valuable insight into:
- The fundamental framework of the contact center
- Which channels are the most popular
- How many people have implemented homeworking and much more