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Inspiring thought leadership and industry insight to help you be more efficient and productive in sales and service

Service KPIs: 18 things to consider

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Sales development: Is money the only motivator?

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Growing business performance indicators: what to measure

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How to double discovery calls and demonstrations in 30 days or less

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Making customer engagement a winning strategy

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Why silos damage customer experience

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Attention Service Leaders

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Phrases proven to kill rapport and engagement

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How strategic decision making stands to gain from contact center insight

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The benefits of a dynamic IVR

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Go digital! Customer service demands and innovations

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How to design a call script to reply to prospects you have cold emailed

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