NOT ALL CTI IS CREATED EQUAL
The best CTI solutions are more than just features. They help shape your business processes whether on their own or as part of a wider digital transformation strategy.
HOW WE'VE HELPED...
Digital transformation programme delivers huge gains in customer experience and productivity using NewVoiceMedia
“We are 100% happy with the choice we made and will recommend NVM to anyone.” Furthermore, the implementation of NVM has allowed Allan to meet all his objectives – do more with less, safely!"
Salesforce CTI Features
Dynamically route incoming voice communications and Salesforce digital channels based on anything you know about a customer – whether it is the product they bought, where they are in their contract or if they have an open support case.
Salesforce users can make or receive phone calls from within Salesforce with our embedded Contact Pad. Users can place, transfer, park or start conference calls.
SCREEN-POP Streamline conversations by providing a screen pop of any object in Salesforce, like cases, contacts or any customer object. This saves agent time and effort, while improving the customer experience.
Salesforce integration provdes a better path than slow, manual dialing. Click-to-dial any number from any Salesforce object, including leads, contacts and cases. Or, do automated dialling, using preview and automatic mode, from one lead list that is created, stored, & instantly updated within Salesforce.
Automatic call logging and recording
All activity gets logged and recorded automatically, including logging call activity into the history of custom objects. This saves your agents valuable time while also facilitating training, quality assurance and regulatory compliance.
Speed up routing, reduce call waiting times, and reduce manpower needed by providing IVRs with a self-service capability.