SEE THE POWER OF NEWVOICEMEDIA

A new category of Cloud Contact Center Software, designed for Salesforce.
Personalise every conversation, regardless of channel, by connecting customer insight and agent activities on a single, global communications platform.

NOT ALL CTI IS CREATED EQUAL

The best CTI solutions are more than just features. They help shape your business processes whether on their own or as part of a wider digital transformation strategy.

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450+ ratings

Powers 1,500,000,000 interactions on the Saleforce sales and service cloud

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HOW WE'VE HELPED...

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Digital transformation programme delivers huge gains in customer experience and productivity using NewVoiceMedia

See the case study

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“We are 100% happy with the choice we made and will recommend NVM to anyone.” Furthermore, the implementation of NVM has allowed Allan to meet all his objectives – do more with less, safely!"

CIO

Salesforce CTI Features

Intelligent routing

Dynamically route incoming voice communications and Salesforce digital channels based on anything you know about a customer – whether it is the product they bought, where they are in their contract or if they have an open support case.

Softphone

Salesforce users can make or receive phone calls from within Salesforce with our embedded Contact Pad. Users can place, transfer, park or start conference calls.

SCREEN-POP Streamline conversations by providing a screen pop of any object in Salesforce, like cases, contacts or any customer object. This saves agent time and effort, while improving the customer experience.

Click-to-Dial

Salesforce integration provdes a better path than slow, manual dialing. Click-to-dial any number from any Salesforce object, including leads, contacts and cases. Or, do automated dialling, using preview and automatic mode, from one lead list that is created, stored, & instantly updated within Salesforce.

Automatic call logging and recording

All activity gets logged and recorded automatically, including logging call activity into the history of custom objects. This saves your agents valuable time while also facilitating training, quality assurance and regulatory compliance.

IVR Self-Service

Speed up routing, reduce call waiting times, and reduce manpower needed by providing IVRs with a self-service capability.

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