CONSOLIDATING CUSTOMER AND CONTACT CENTRE DATA TO CREATE A SINGLE SOURCE OF TRUTH

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Data Storage Features

KPIs in Salesforce

Access the most comprehensive set of contact center metrics within your Salesforce reporting solution.

Call Recordings

NewVoiceMedia call recordings are attached as links within the Salesforce Task object (Lead, Account, Opportunity or Case when applicable), which makes it easy to find any recorded conversation by simply clicking the recording link.

Transcripts

NewVoiceMedia Conversation Analyzer uses speech-to-text to transcribe calls which are then auto-matically logged into Salesforce objects, like contacts, cases, and custom objects.

MAINTAIN GDPR COMPLIANCE

The General Data Protection Regulation (GDPR) which came into place 25th May 2018 seeks to give people more control over how organizations use their data. See how NewVoiceMedia can support you with GDPR compliance.

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DATA SECURITY

Security is a key element of NewVoiceMedia’s approach to Trust. We are committed to maintaining the highest standards of security in relation to the services we provide to our Customers. 

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OUR GDPR EFFORTS

See how NewVoiceMedia is approaching the GDPR regulations and what we are doing in our role as both a data processor and data controller.


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