Data Storage Features
KPIs in Salesforce
Access the most comprehensive set of contact center metrics within your Salesforce reporting solution.
NewVoiceMedia call recordings are attached as links within the Salesforce Task object (Lead, Account, Opportunity or Case when applicable), which makes it easy to find any recorded conversation by simply clicking the recording link.
NewVoiceMedia Conversation Analyzer uses speech-to-text to transcribe calls which are then auto-matically logged into Salesforce objects, like contacts, cases, and custom objects.
MAINTAIN GDPR COMPLIANCE
The General Data Protection Regulation (GDPR) which came into place 25th May 2018 seeks to give people more control over how organizations use their data. See how NewVoiceMedia can support you with GDPR compliance.
Security is a key element of NewVoiceMedia’s approach to Trust. We are committed to maintaining the highest standards of security in relation to the services we provide to our Customers.
OUR GDPR EFFORTS
See how NewVoiceMedia is approaching the GDPR regulations and what we are doing in our role as both a data processor and data controller.