Thinking about moving away from the headache of on-premise equipment?
Gone are the days when contact centers required acres of server racks, switches, routers and computers. A cloud contact center from NewVoiceMedia provides a superior alternative to on-premise solutions and the technology head-aches that go with them.
Cloud computing offers a pay-as-you-go “software-as-a-service” commercial model, which means you do not need capital expenditure to invest in your infrastructure. Instead you pay a monthly license to access a multi-tenant cloud environment delivering 99.999% availability, disaster recovery and fully up-to-date functionality to all customers.
The cloud delivers a far more flexible solution to organizations than on-premise equipment. Instead of making an investment to cover your maximum levels of activity, you can simply pay for the number of licenses you require and upscale or reduce these inline with your business requirements.
End of life
As soon as you invest in on-premise technology, you have to think about what you will do when it goes “end-of-life” i.e. when it is so old your supplier will no longer guarantee to maintain it, and you’ll need to make another heavy capital investment to update your technology. With cloud solutions, you are always up-to-date with the latest version of the product you are using, meaning your organization is always benefitting from improvements and new features, without having to make any updates yourself.
Time to deploy
Installing and integrating traditional on-premise equipment in a contact center or business can take months, even years, and require a substantial amount of time to train users. Cloud solutions, such as NewVoiceMedia can be ready in weeks, sometimes days or even hours, which mean you are delivering added value to your organization as soon as possible.
HOW WE'VE HELPED...
Time Inc. is one of the largest branded media companies in the world reaching more than 120 million people each month across multiple platforms. Over 50 iconic media brands that captivate and inspire millions of people every day across print, online, mobile, tablets and experiences.
NewVoiceMedia has provided the team with a robust platform, enabling us to manage customer interactions and processes effectively whilst providing the business with the granular level of reporting required.
Every organization needs to consider how it would operate in case of disaster or other event that means the workforce cannot get to their usual place of work. NewVoiceMedia delivers this functionality as standard to all its customers. The contact center can be run remotely as required with users logging in from any location that provides internet and telephony access. You can also deploy NewVoiceMedia as a disaster recovery solution in parallel to your existing on-premise equipment should this be appropriate.
Moving to the cloud is a significant business activity, that’s why we’ll move with you and only when you are ready to. Organizations with larger contact centers often start by moving a specific team or department to NewVoiceMedia before rolling out the new technology to the rest of the business.