Continuous tests 24x7

NewVoiceMedia continually tests the performance of its operations and provides the results publicly on this page. Tests are initiated every 7-8 seconds and are continuously run 24 x 7. This page is updated approximately every 20-30 minutes. Results are graded against strict performance criteria established in conjunction with customer feedback.

Current status of each service is provided below, together with a summary of performance over the past 30 days.

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Call Delivery Update

All customers have now been returned back to Cloud 11 following resolution of the incident which impacted the ability to handle inbound & outbound calls from 00:14 to 01:40 GMT.
We understand the impact of such incidents to you and your business and sincerely apologise for the inconvenience caused by this issue. We can assure you that we have fully identified the root cause of the problems which will be shared with all affected customers in due course via an Incident Report.
If you require any further assistance please contact our Customer Support team via your usual contact method.

Current Status

All services are currently operating within expected thresholds.

Last updated: 16 Minutes

Global number of tests since launch

30,696,042 View the test

Platform Availability

Data Centre EU1 EU2
Last Month 100.000% 100.000%
Last Three Months 100.000% 100.000%
Last 12 Months 100.000% 99.995%
eu service performance
Services performance in last 30 days Current
Call Answered by Agent Good performance
Call Routed by Menu Good performance
Call Routed using Data Good performance
ContactPad User Interface Good performance
Administration Good performance
23 Jan 22 Jan 21 Jan 20 Jan 19 Jan 18 Jan 17 Jan 16 Jan 15 Jan 14 Jan 13 Jan 12 Jan 11 Jan 10 Jan 09 Jan 08 Jan 07 Jan 06 Jan 05 Jan 04 Jan 03 Jan 02 Jan 01 Jan 31 Dec 30 Dec 29 Dec 28 Dec 27 Dec 26 Dec 25 Dec 24 Dec
Good performance Incident Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Minor issue Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Incident Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
  • Legend:
  • Good performance Good performance
  • Acceptable performance Acceptable performance
  • Minor issue Minor issue
  • Incident Incident
  • Carrier failure Carrier Failure
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