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WebRTC issues with 'Secondary ringing device'

Investigating - We are aware that some customers are currently experiencing issues with 'Secondary ringing device' feature in our 'WebRTC for NewVoiceMedia' Google Chrome extension. At this point we believe that the issue only affects Google Chrome versions 71 and higher. If your account is also affected please contact our Support team. Please note that other functionality of WebRTC might be potentially affected as well. We are investigating this problem as a matter of priority and we apologize for any inconvenience this might cause.
Apr 08, 18:00 BST
Degraded Performance
  • Cloud 11 - UK & Europe Primary

    Inbound Voice Interactions Operational
    Outbound Voice Interactions Operational
    ContactPad Operational
    NVM Platform Supervisor & Admin Operational
    Connect (Dialer) Operational
    Omnichannel Interactions Operational
    Motivate & Inspire Operational
    Workforce Management (WFM) Operational
    APIs Operational
    WebRTC Degraded Performance
    Statistics / Reporting Operational
    Conversation Analyzer Operational
    PCI Payments Operational
    SMS Operational
    Salesforce.com Integration Operational
    ZenDesk Integration Operational
    ServiceNow Integration Operational
    Zoho Integration Operational
    SAP Integration Operational
    Hosted IP PBX Operational
  • Cloud 8 - UK & Europe Secondary

    Inbound Voice Interactions Operational
    Outbound Voice Interactions Operational
    ContactPad Operational
    NVM Platform Supervisor & Admin Operational
    Connect (Dialer) Operational
    Omnichannel Interactions Operational
    Motivate & Inspire Operational
    Workforce Management (WFM) Operational
    APIs Operational
    WebRTC Degraded Performance
    Statistics / Reporting Operational
    Conversation Analyzer Operational
    PCI Payments Operational
    SMS Operational
    Salesforce.com Integration Operational
    ZenDesk Integration Operational
    ServiceNow Integration Operational
    Zoho Integration Operational
    SAP Integration Operational
    Hosted IP PBX Operational
Past incidents

Platform Availability

Data Centre EU1 EU2
Last Month 100.000% 100.000%
Last Three Months 99.989% 99.986%
Last 12 Months 99.983% 99.996%
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