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Issues with calling Belgian numbers from Belgium

Monitoring - We believe the issue to be remediated and the service should be fully restored. If you believe you are still affected by this issue, please don't hesitate to contact our Customer Support team via your usual contact methods.
May 20, 19:28 BST
Identified - We have identified the issue to be caused by the Belgacom/Proxiums origination network carrier. We are in process of implementing of alternative routing to alleviate the issue. We also suggest raising cases directly with Belgacom/Proximus to highlight the impact.
May 20, 12:26 BST
Investigating - We are aware of the issue with Belgian calls not connecting to Belgian lines. The issue has been identified as a fault manifesting on the origination carrier network (Belgacom also known as Proximus). Due to this we are limited in measures we can apply to alleviate the connectivity failure issues being experienced by some of your customers, as we have no direct relationship in place with the caller's origination carrier. We have raised this as an urgent issue with the carrier. If you have been affected by this issue, we also suggest raising cases directly with Belgacom/Proximus to highlight the impact.
May 17, 18:25 BST
Operational
  • Cloud 11 - UK & Europe Primary

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  • Cloud 8 - UK & Europe Secondary

    Inbound Voice Interactions Operational
    Outbound Voice Interactions Operational
    ContactPad Operational
    NVM Platform Supervisor & Admin Operational
    Connect (Dialer) Operational
    Omnichannel Interactions Operational
    Motivate & Inspire Operational
    Workforce Management (WFM) Operational
    APIs Operational
    WebRTC Operational
    Statistics / Reporting Operational
    Conversation Analyzer Operational
    PCI Payments Operational
    SMS Operational
    Salesforce.com Integration Operational
    ZenDesk Integration Operational
    ServiceNow Integration Operational
    Zoho Integration Operational
    SAP Integration Operational
    Hosted IP PBX Operational
Past incidents

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