Choose Region
Operational
  • Cloud 11 - UK & Europe Primary

    Inbound Voice Interactions Operational
    Outbound Voice Interactions Operational
    ContactPad Operational
    NVM Platform Supervisor & Admin Operational
    Connect (Dialer) Operational
    Outbound Omnichannel Interactions Operational
    Inbound Omnichannel Interactions Operational
    Motivate & Inspire Operational
    Workforce Management (WFM) Operational
    APIs Operational
  • Cloud 8 - UK & Europe Secondary

    Inbound Voice Interactions Operational
    Outbound Voice Interactions Operational
    ContactPad Operational
    NVM Platform Supervisor & Admin Operational
    Connect (Dialer) Operational
    Outbound Omnichannel Interactions Operational
    Inbound Omnichannel Interactions Operational
    Motivate & Inspire Operational
    Workforce Management (WFM) Operational
    APIs Operational
Past incidents
Services performance in last 30 days Current
Call Answered by Agent Good performance
Call Routed by Menu Good performance
Call Routed using Data Good performance
ContactPad User Interface Good performance
Administration Good performance
23 Sep 22 Sep 21 Sep 20 Sep 19 Sep 18 Sep 17 Sep 16 Sep 15 Sep 14 Sep 13 Sep 12 Sep 11 Sep 10 Sep 09 Sep 08 Sep 07 Sep 06 Sep 05 Sep 04 Sep 03 Sep 02 Sep 01 Sep 31 Aug 30 Aug 29 Aug 28 Aug 27 Aug 26 Aug 25 Aug 24 Aug
Minor issue Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Minor issue Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance

Global number of tests since launch

38,291,216

Platform Availability

Data Centre EU1 EU2
Last Month 100.000% 100.000%
Last Three Months 100.000% 100.000%
Last 12 Months 100.000% 100.000%

Disclaimer

NewVoiceMedia continually tests the performance of its operations and provides the results publicly on this page. Tests are initiated every 7-8 seconds and are continuously run 24 x 7. This page is updated approximately every 20-30 minutes. Results are graded against strict performance criteria established in conjunction with customer feedback.

Current status of each service is provided below, together with a summary of performance over the past 30 days.

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