Nothing’s more frustrating to a customer than not being heard. So why make your customers repeat themselves every time they contact you?

It's one thing to offer multiple channels to your customers - it's quite another to actually deliver a seamless customer experience across all digital and voice channels. 

Join us on this webinar where you will learn:

  • How to deliver a consistent customer experience across all Salesforce digital channels and your contact centre voice channels
  • How you can route all your channel interactions in an integrated and unified manner, uniformly empower your digital and voice agents
  • How to manage KPIs across all customer interaction channels

Meet the Speakers

Wyndham Hudson

VP of Product Management, NewVoiceMedia

Poorvi Shrivastav

Product Manager Service Cloud, Salesforce

Talk to us +44 207 785 8888