NVM’s Global Voice Assurance ensures your calls are routed using the most efficient path ensuring great call quality by making use of the telephony infrastructure local to the caller and the agent, no matter where they are. You can also easily overflow calls between regions to reduce customer wait time and maximise customer service levels.
Always open for business
If you’re struggling to juggle calls and agent availability across your global operations, then NVM’s intelligent overflow capability automatically routes calls to centres with spare capacity. Making “follow the sun” operations a true reality and reducing call queue times.
Effortlessly manage the world from one place
Gone are the days of a call plan for every region, now you can enjoy the benefits of having a single central touch point for all contact centre management without compromising voice quality. With our Global Call Plans we deliver consolidated reporting so you can quickly understand exactly how your business is performing both as a whole, and at a regional level.
How we’ve helped...
We helped Paysafe’s new global customer support centre achieve a 20% efficiency uplift Global Voice Assurance. Our contact centre solution helps Paysafe to keep building the next generation of payment platforms.
“Our contact centre never goes to sleep. We serve a global audience – that means the accessibility and flexibility of languages and time is very complex.”