Have intelligent, personal conversations across every channel
Only NVM can seamlessly integrate every single channel with your Salesforce CRM data. Omni-channel means you’re ready for effortlessly personal conversations whenever (and wherever) your customers are.
Delight your customers with up-to-date history
Up-to-date engagement histories from Salesforce across every channel, mean your people know exactly what’s happened – irrespective of engagement channel. So they’ll always feel informed.
See how you’re doing, right now
Monitor service levels in real time, with dynamic routing and rule management for contact handling.
Prioritise by person, not channel
Rank contacts using more than just channels. Combine segments and context for proper prioritisation.
Give your contacts control
Sophisticated access to Salesforce and other systems offers self-service options, plus automated answers to common questions.
“A seamless, integrated omni-channel contact center solution has become essential for businesses seeking to compete on customer experience. With the omni-channel capability from NVM and the dedicated focus it has put on tight integration with Salesforce, businesses can deliver that kind of omni-channel experience – offering not only consistency, but also up-to-date customer interaction information irrespective of the interaction channel.”
Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics.
Meet your customers wherever they are
To survive in the customer experience economy, businesses must adapt to customer behavior. That includes letting customers choose how they want to get in touch. Providing a seamless omni-channel service, in which a conversation can hop from Twitter to phone to email, without causing confusion or hassle, is essential.