NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, today announced it has won the prestigious CRM Rising Star and CRM Service Elite awards from CRM magazine.
The Rising Star award recognises NewVoiceMedia for its market impact in delivering a true cloud, omni-channel contact centre for Salesforce® customers and its achievements in dominating the AppExchange as the highest-rated Cloud Technology Integration (CTI) application. The CRM Service Elite award celebrates the results that the Canadian Cancer Society in Saskatchewan (CCSK) is achieving with NewVoiceMedia's ContactWorld omni-channel engagement centre, such as a 40 percent uplift in charitable donations, a 30 percent increase in participant retention, a 70 percent boost in pledges and more positive feedback from volunteers. In addition, participants in CCSK's Relay For Life event raised 225 percent more with the engagement journey by NewVoiceMedia and Salesforce®.
"NewVoiceMedia is thrilled to receive CRM magazine's Rising Star and Service Elite awards", said Jonathan Gale, CEO at NewVoiceMedia. "These honours validate our commitment to delivering a best-in-class, omni-channel cloud customer contact technology that truly helps customers like CCSK significantly improve their business results".
CRM magazine, of CRM Media based in New York, covers customer relationship management. It bestows annual customer service awards to companies that add significant value to the customer experience. The CRMmagazine awards are the latest of several accolades NewVoiceMedia has recently earned. The company, which doubled its number of employees in 2014, won TMC's CUSTOMER magazine's 2015 Product of the Year award. In addition, the American Business Awards presented NewVoiceMedia with a Gold Stevie in the Contact Centre Solution (New) category and a Silver Stevie in the Contact Centre Solution (New Vision) category.
"Implementing NewVoiceMedia has changed the fundraising game at CCSK, and we are pleased that CRMmagazine referred to our success as the basis for NewVoiceMedia's Service Elite award", said Catherine Moore, senior director of strategic engagement and platform development, CCSK.