NewVoiceMedia grows international business by more than 500 percent
NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, today announced that it grew its international new business by 528 percent in FY'2015, while continuing to expand its UK base.
The vendor is outpacing the rapidly expanding cloud contact centre market fivefold and now serves customers spanning 128 countries and six continents, including MobileIron, TNT, RAC, Canadian Cancer Society, Quintessentially and Wowcher. NewVoiceMedia’s true cloud platform, ContactWorld, revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team.
Named the world’s 11th top cloud startup, NewVoiceMedia recently opened offices in Copenhagen and Wroclaw, and moved to larger offices in San Francisco and New York in response to growth. The company continues to attract new customers through exciting technological developments, starting the last financial year by announcing the integration of its ContactWorld solutions with Salesforce1™ Mobile. Working seamlessly with the Salesforce1™ Mobile App, all solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent. In November, NewVoiceMedia announced that it had joined the Desk.com® App Hub to help fast-growing SMBs leverage customer service to accelerate growth.
Over the year, NewVoiceMedia was recognised by some of the most prestigious awards in the industry. The company was honoured twice in the ninth annual Stevie Awards for Sales & Customer Service, and most recently by CRM magazine’s Rising Star and Service Elite awards for the market impact of its true cloud, omni-channel solutions. The latter celebrated Canadian Cancer Society’s achievements with NewVoiceMedia’s technology – helping the charity raise efficiency, resulting in a 225 percent increase in funding for its Relay For Life event.
Rapid growth and technology innovation led to NewVoiceMedia securing $50m in a Series E round of funding from new investor Technology Crossover Ventures (TCV), joined by existing shareholders Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion Capital and Salesforce®. The investment is helping the company to accelerate its rapid international expansion, develop its portfolio of cloud solutions and strengthen its infrastructure, sales, marketing and professional services capability in North America, APAC and EMEA.
NewVoiceMedia also announced several new appointments over the last year to meet increased demand for its technology, including senior executives Kev Willers, Guy Sochovsky and Mark Fellowes. In March 2014, the vendor was named one of The Sunday Times Top 100 Companies to Work for and accredited with a two-star 'outstanding' rating, demonstrating its commitment towards its employees and its focus on building a positive workplace. It has also received five-star ratings from all participating employees on career community Glassdoor.
Jonathan Gale, CEO of NewVoiceMedia, comments, “2014 was another year of incredible growth and we continue to drive innovation that will revolutionise the way organisations connect with their customers worldwide. Our world-class technology, market position and momentum are enabling us to attract the highest calibre people around the world who are excited about our vision of using cloud solutions to dramatically enhance the customer experience and drive a more effective sales and marketing team, and we look forward to continuing our growth trajectory ahead of the market”.