NewVoiceMedia, the leading provider of cloud customer contact solutions, announced today that TMC, a global, integrated media company, has awarded NewVoiceMedia’s ContactWorld for Service solution a 2014 Communications Solutions Product of the Year Award.
“Today, delivering quality customer service is what puts successful companies ahead of the competition”, said Jonathan Gale, CEO of NewVoiceMedia. “Our team is dedicated to providing customer service reps with the most effective tools that increase customer acquisition and loyalty, and we are honored that TMC recognises our innovative ContactWorld for Service solution”.
ContactWorld for Service integrates seamlessly with Salesforce®, enabling businesses to deliver a customer service experience that improves satisfaction and lowers customer churn. Now businesses can effectively route and manage inbound calls, email queries and social engagement based on Salesforce® data history, thanks to the true cloud innovations in the platform. Equipped with the ability to intelligently connect with customers from anywhere on any device, reps can improve handle times and elevate the customer experience.
“Congratulations to NewVoiceMedia for receiving a 2014 Communications Solutions Product of the Year Award”, said Rich Tehrani, CEO of TMC. “ContactWorld for Service has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and social communications brought to market in the past twelve months. I look forward to continued excellence from NewVoiceMedia in 2014 and beyond”.