NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been honoured twice in the ninth annual Stevie Awards for Sales & Customer Service. The company, which is revolutionising how organisations connect with their customers and prospects, scooped Gold and Silver Awards in the 'Contact Centre Solution - New' and 'Contact Centre Solution - New Version' categories respectively.
Jonathan Gale, CEO of NewVoiceMedia, comments, "High quality customer service and best-in-class cloud capabilities are the foundation of NewVoiceMedia's business, and we are delighted that our technology has been recognised by two different awards for its ability to maximise customer connections in a way that is secure, differentiated and cost-effective."
The Stevie Awards for Sales & Customer Service are the world's top sales awards, business development awards, contact centre awards and customer service awards. The Stevie Awards organises several of the world's leading business awards shows including the prestigious American Business Awards and International Business Awards.
NewVoiceMedia's ContactWorld solution is a market-leading cloud customer contact platform that enables organisations to deliver a personalised customer service experience to boost acquisition, retention and loyalty, and drive a more effective sales and marketing team. ContactWorld integrates seamlessly with Salesforce® and helps businesses benefit from sophisticated call routing features and full omni-channel capabilities so their customer service teams can manage phone, email and social channels to better engage customers and prospects.
More than 1,900 nominations from organisations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges.