NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, increased its customer base by over 50 percent and grew its international new business by 140 percent in FY’2016.
The company now serves more than 600 customers spanning 128 countries and six continents, including MobileIron, Siemens, RAC, Canadian Cancer Society, Vax, Quintessentially and Wowcher. NewVoiceMedia’s intelligent communications platform is revolutionising the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales team.
Recognised as one of the world’s most valuable cloud computing companies by Insights Success Magazine, NewVoiceMedia continues to attract new customers through exciting technological developments, starting the last financial year by announcing the launch of its gamification module Motivate. Using the combined power and intelligence of ContactWorld for Sales and Motivate, together with the single platform of Salesforce, sales organisations can now transform everyday tasks into rewarding activities that will help increase engagement, encourage reps to develop a habit of best practice processes and improve business efficiencies, especially through improved user CRM adoption. In August, the company launched ContactWorld QuickStart for the SMB market, offering smaller businesses a great value customer contact solution with the fundamental call features needed to grow their business, meaning they can invest their money in further expansion and scale the use of the platform to support their growth.
In September, NewVoiceMedia launched ContactWorld for Wearables on the Salesforce AppExchange. Through this solution, sales and service professionals can offer exceptional service to their customers and prospects without being tied to their computers or compromising their busy schedules.
Over the year, NewVoiceMedia was recognised by some of the most prestigious awards in the industry. The company was honoured in the Sunday Times Hiscox Tech Track 100, an annual league table which ranks Britain’s private technology, media and telecoms companies with the fastest-growing sales, and most recently by CUSTOMER magazine’s CRM Excellence Awards for its ContactWorld for Service solution.
Rapid growth and technology innovation led to NewVoiceMedia securing $30m in a new round of funding from new investor BGF Ventures and joined by existing investors BVP, Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and TCV. This investment, which further recognises the company’s incredible growth and financial performance, is helping to accelerate NewVoiceMedia’s international growth plans, with particular emphasis on the North American market, driven by further expansion of its US-based sales, marketing and professional services delivery teams and alongside its ongoing commitment to enriching its product and platform capabilities.
NewVoiceMedia also announced several new appointments over the last year to meet increased demand for its technology, including senior executives Darren Smith, Moni Manor and Scott Sampson, together with Frank van Veenendaal who joined NewVoiceMedia’s Board of Directors. Last year the company was recognised as a top technology company to work for by the European Breakout List, Business Insider and Glassdoor, demonstrating its commitment towards its employees and focus on building a positive workplace.
Jonathan Gale, CEO of NewVoiceMedia, comments, “We enjoyed another year of incredible expansion throughout FY’2016. With 140 percent international growth, half our new business came from outside the UK, and we now serve more than 600 customers spanning 128 countries. Furthermore, our customer base increased by over 50 percent from the previous year and nearly half of new bookings were for our ContactWorld for Sales platform.
“We are focused on continuing to drive innovation that will revolutionise the way organisations connect with their customers and prospects worldwide. With our world-class intelligent communications platform, relentless commitment to driving innovation, market position and momentum, coupled with a multi-billion dollar market opportunity, we look forward to continuing our impressive growth trajectory throughout FY’2017 and beyond, while helping our global customer base grow their businesses with improved efficiency and greater customer advocacy”.