NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that ContactWorld for Service has been named a finalist for the 2016 SIIA CODiE Awards in the Best Customer Service Solution category. Finalists represent the information industry’s best products, technologies, and services in software, content and business technology.
The SIIA CODiE Awards are the premier awards for the software and information industries, and have been recognising product excellence for over 30 years. The awards offer 91 categories that are organised by industry focus of education technology and business technology. NewVoiceMedia was honoured as one of 215 finalists across the 62 business technology categories.
ContactWorld for Service is a market-leading cloud customer contact platform that enables organisations to deliver personalised customer service to every enquiry. As a result, companies achieve higher satisfaction, better engagement and faster resolutions for customers. The platform integrates seamlessly with Salesforce and offers sophisticated call routing, call recording and tracking, and full omni-channel capabilities.
"Our technology is revolutionising the way service professionals connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience every time. It’s exciting to see ContactWorld gaining more recognition in the industry and we’re honoured to have been recognised. We look forward to hearing what the judges have to say in May”, said Jonathan Gale, CEO of NewVoiceMedia.
“I am amazed by the level of innovation and creativity of the products that have been selected as this year's CODiE Award finalists. We are happy to recognise them for their great contributions and impact they are making on the software, content and business technology industries”, said Ken Wasch, President of SIIA.
The SIIA CODiE Awards are the industry's only peer-reviewed awards program. The first round review of all nominees is conducted by software and business technology executives with considerable industry expertise, including members of the industry, analysts, media, bloggers, bankers and investors. The judges are responsible for selecting the CODiE Awards finalists. SIIA members then vote on the finalist products and the scores from both rounds are tabulated to select the winners. Winners will be announced during a virtual award ceremony on May 18.