NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that it has launched ContactWorld QuickStart for the SMB market. The true cloud solution will transform the way smaller businesses connect with their customers worldwide, enabling them to deliver a personalised customer service experience and drive a more effective sales team.
With ContactWorld QuickStart, sales and service professionals benefit from a great value customer contact solution which offers the fundamental call features needed to grow their business, meaning they can invest their money in further expansion and scale the use of ContactWorld to support their growth. Available for up to ten users, QuickStart is an end-to-end solution, with all numbers, minutes and hardware required, provided by NewVoiceMedia.
Integrating seamlessly with Salesforce and Desk.com, QuickStart offers a single user interface, removing the separation between voice and CRM to improve insights and productivity. The solution can also be deployed quickly, is intuitive and easy to use, and with WebRTC delivery, all users need is a browser and internet connection and they can effectively work from anywhere.
Other features include click-to-dial, which improves efficiency and eliminates calling errors, and call recording, which ensures teams can continually improve performance and deliver exceptional customer service every time. Organisations can also quickly connect customers to the right agent to resolve issues and immediate insight into customer data enhances the experience for both customers and agents.
NewVoiceMedia has also launched a more advanced solution, ‘ContactWorld QuickStart Plus’, which has all the features of QuickStart, together with screen-pops offering immediate access to the customer record and call control which includes hold, transfer and conferencing functions. The solution can support up to 25 users, and as a company grows, it can move onto NewVoiceMedia’s core ContactWorld product.
“We are excited to launch ContactWorld QuickStart to help SMBs sell more and serve better to accelerate growth and stay ahead of the competition”, comments Jonathan Gale, CEO of NewVoiceMedia. “Our solution will help both sales and service teams get the most out of their CRM investment and think big even if they’re just getting started. At NewVoiceMedia, we’re committed to investing in the development of our suite of true cloud solutions to continue offering customers the best possible technology, no matter what the size of their business”.