Introduction

Welcome to the complete guide on Salesforce CTI. Everything you need to know about Salesforce CTI is contained within these few pages. This guide has been specially created to take you through understanding what it is and how it works, to the benefits to be realised through implementing Salesforce CTI.

Whether an inbound or outbound environment,  Salesforce CTI offers some alluring benefits. Connecting all your rich customer data with your communications can only be a positive thing, and this guide will help you realise just how beneficial it really is.

Start now – chapter 1

In this guide you will learn:

  • What exactly Salesforce CTI is
  • What benefits you can expect to see from Salesforce CTI
  • How companies are implementing Salesforce CTI and the results
  • The new features available to you after implementing Salesforce CTI
  • How to set up a Salesforce Call Center with Salesforce CTI
  • The power of Salesforce CTI for inside sales
  • The power of Salesforce CTI for service and support
  • How Salesforce CTI can be powerful for small and growing businesses
  • How to compare Salesforce CTI vendors
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Contents

These benefits can be felt throughout the organisation as gamification proves itself to invigorate employees and boost productivity. This guide has been written to provide valuable insight into what gamification is, how it works and why you should be looking to implement it as soon as possible.

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