Cloud based, scalable and simple to use
ContactWorld for Desk.com® is the gold standard in Desk.com® CRM contact centre integration.
Give your team a seamless, unified interface to manage customer enquiries, and a single comprehensive view of your customer relationships.
The Results? A fast and personalised service meaning happy customers and even happier agents – regardless of the channel.
Statistics and reporting
Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world. By leveraging the power of the Desk.com® App Hub, NewVoiceMedia provides customers with the proven tools to keep customer service at the heart of their business.
What’s so great about ContactWorld for Desk.com®?
- We’re the experts
NewVoiceMedia has a long track record in delivering solutions that use CRM data to enhance all contact channels. From 3 to 3,000 seats, from Desk.com® to Service Cloud we’re here for every step of your journey.
- A single, integrated desktop
Being native to the Desk.com® user interface means no more flipping between screens during a call. This makes life so much easier for agents and in turn, delivers a seamless customer experience.
- Up and running in days
Copy and paste a single URL, fill in 3 fields, assign your team and you’re done!