Better engagement means more loyal customers
Get a 360-degree view of your customer and their journey from NewVoiceMedia’s omni-channel offering, Unite, deployed with ContactWorld for Service. Add in powerful post-call surveys so your customer can share their opinions with just the press of a few buttons.
The more engaged an agent is, the happier the customer and the agent will be:
- Free your team from their desk with home working
- Incentivise staff using Motivate, the gamification module which encourages and rewards best practice
- Simplify training with call recordings attached to the customer record for one to one coaching