What does it really mean to “move to the Cloud”?
Moving to the Cloud is a way of acquiring technology that will allow you to focus on your core business—not on building server rooms or software stacks. Cloud contact software (also called cloud call centre software) from NewVoiceMedia removes the burden of managing complex telephony networks and infrastructure freeing you up to look after what matters most to you; your customers.
At NewVoiceMedia, we continuously test and observe the performance and availability of our cloud contact software platform. Test are run every 7-8 seconds, all day, and every day. Results are graded against strict performance criteria and our important customer feedback to ensure we meet our 99.999% availability guarantee.
Our flexible licensing model guarantees you experience the freedom that cloud contact centre software gives you. You can scale up effortlessly to meet demands or scale down effortlessly when you feel it is necessary. As our solution sits in the cloud all the resources associated with contact handling – your licences, bandwidth routing applications and gateways – are shared so you only use them when you need them.