Boost Customer Experience
With Global Call Plans voice quality for calls in remote regions is instantly improved by making use of the telephony infrastructure local to the caller and the agent, no matter where they are. You can also easily overflow calls between regions to reduce customer wait time and maximize customer service levels.
Gone are the days of a call plan for every region, now you can enjoy the benefits of having a single central touch point for all contact centre management without compromising voice quality. Global Call Plans also bring with them easier, consolidated reporting so you can quickly understanding exactly how your business is performing both as a whole, and at a regional level.