Thinking about moving away from the headache of on-premise equipment?
Gone are the days when contact centres required acres of server racks, switches, routers and computers. A cloud contact centre from NewVoiceMedia provides a superior alternative to on-premise solutions and the technology head-aches that go with them.
End of life
As soon as you invest in on-premise technology, you have to think about what you will do when it goes “end-of-life” i.e. when it is so old your supplier will no longer guarantee to maintain it, and you’ll need to make another heavy capital investment to update your technology. With cloud solutions, you are always up-to-date with the latest version of the product you are using, meaning your organisation is always benefitting from improvements and new features, without having to make any updates yourself.
Time to deploy
Installing and integrating traditional on-premise equipment in a contact centre or business can take months, even years, and require a substantial amount of time to train users. Cloud solutions, such as ContactWorld can be ready in weeks, sometimes days or even hours, which mean you are delivering added value to your organisation as soon as possible.