It’s not easy being the little fish in a big pond; the combination of tough economic environments, competitive marketplaces and increasingly fussy customers mean small businesses have to work harder than ever to succeed.

Being able to attract customers, while cutting costs and finding enough time for all the management responsibilities is tough, which is why small business need technology that will help them, not hinder them, to deliver great sales experiences and even better customer service.

Dealing with today's communication challenges

Communications are an essential part of every business. Inbound and outbound phone calls are an essential part of sales, marketing and customer support but a new phone system is a major investment.

With ContactWorld from NewVoiceMedia you give your team access to the first global, true-cloud contact centre solution that helps them connect with customers more effectively. You’ll be able to deliver a personalised service to every enquiry and help your sales teams focus on their best leads.

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What can I expect?

Ease of use

Ease of use

Unlike most on-premise communications technology, companies can be up and running with ContactWorld in anything from a few hours to a couple of weeks. There’s no hardware to install and no software to integrate. It’s not just the set-up that’s easy, day-to-day use is a breeze for just about anyone.

Great value

Great value

You won’t be paying over the odds, so you can invest your money in growing your business rather than on-premise hardware or software. Instead with our cloud solution you pay for ContactWorld out of operating costs, not the capital budget. This makes it more affordable, especially when budgets are tight.

Seamless integration

Seamless integration

With ContactWorld, it’s easier than ever before to integrate with both Desk.com® and Salesforce® to use prospect and customer data to intelligently inform every call. We remove the separation between voice and CRM to improve your insights and cut out a whole lot of hassle.

end-to-end solution

An end-to-end solution

As well as an award-winning contact center solution, all the numbers, minutes and hardware you might need can be provided by NewVoiceMedia. We handle it all so you don’t have to worry about a thing.

Room to grow

ContactWorld is flexible and scalable with a transparent pricing system. If you find yourself growing faster than expected, you can easily add on functionality. Even better, you can afford to think big even if you’re just getting started as NewVoiceMedia has a global infrastructure to support you, wherever tomorrow takes you.

Labor First has seen an incredible 16.9x return on investment with NewVoiceMedia in our first year. Our advocates are also handling 10x the number of phone calls compared to last year, which is approximately 100-500 calls a day with the same staff.

David Zawrotny
Chief Operating Officer,
Labor First

Key features

  • Call control
    Be able to transfer calls, put customers on hold and conference with other team members
  • Click-to-dial
    Eliminate misdials and speed up outbound calling
  • Call recording
    Keep all your calls, inbound and outbound for 30 days
  • Call logging
    Never forget a thing, all your calls, notes and outcomes are automatically logged in your CRM

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  • IVR to route inbound calls to teams or queues
    Create inbound routing that enables queues and customers to talk to specialist teams
  • Screenpops 
    Boost call handling by pushing customer data straight to the rep when someone answers a call
  • Voicemail 
    Allow customers to leave a message if you can’t answer a call so you can get back to them as soon as possible
  • Option of WebRTC Delivery
    For the simplest of set ups. All you need is a browser

Ready to start having more successful conversations?
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