ContactWorld’s Intelligent Self-Service IVR and Salesforce

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ContactWorld’s Intelligent Self-Service IVR and Salesforce

The focus of customer service is now one of customer centricity and effortless experiences. Our customers are multi-screen, always connected, highly informed individuals and are shaping modern business, placing significant pressures on the call centre.

This guide highlights how NewVoiceMedia’s intelligent IVR, Respond, is making it easier than ever to create effortless experiences for both customers and agents. Using your rich customer data as the foundation, ContactWorld and Salesforce combine to help you anticipate their needs and deliver memorable experiences.

Download our guide to find out:

  • How to deliver personalised service to your customers, every time
  • How to implement intelligent self-service
  • How to use your customer data for priority and dynamic routing
  • How to deliver effortless experiences for your customers and agents

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