Dr Catriona Wallace, CEO, Fifth Quadrant
Brett Waters, Vice President APAC, NewVoiceMedia
Join Dr Catriona Wallace, CEO, Fifth Quadrant as she presents the latest Australian Customer Experience research focusing on multi-channel and the reasons why customers switch businesses.
$8 billion is lost by Australian companies each year following a bad customer experience. What channels are driving these bad Customer Experiences and what are the channels customers prefer?
This webinar provides insights and five actionable strategies for you to implement to create a more flexible and agile business to deliver personalised customer experience.