Maintaining high levels of customer service is tricky. Smartphones and tablets have revolutionised the way customers want to interact with businesses. Customer behaviour has fundamentally changed.
It is vital to start thinking in terms of the customer journey and customer effort. You need to start providing customers the choice they crave to contact you how they want, when they want and the omni-channel contact centre is fundamental to success.
Download this whitepaper to find out:
- How customer service is changing and what you can do about it
- Which channels will work best for your business to accommodate your customers
- How context will help reduce costs and increase satisfaction