Many organisations face the challenge of managing their staff and processes across decentralised and virtualised operations while adapting to new communications channels and evolving customer expectations. In this environment, balancing workload, staffing, and other resources across different functional areas can be critical for delivering effective customer service. However, few organisations have a means for systematically collecting, analysing, and acting on cross-departmental data.
Download the datasheet to see how ContactWorld and Verint:
- Helps you realise the advantages of a virtual workforce, pooling available resources across departments
- Allows you to achieve SLA's and reach processing goals
- Give visibility into staffing and processes