36 statistics you need to know about the 2016 consumer
When it comes to understanding your customers, statistics help paint a pretty decent picture. Human nature doesn’t really change and because of this the fundamentals of customer service have stayed the same. Fluctuations in key statistics therefore offer us great insight into the modern consumer.
Download our ebook to find out:
- The real value of positive customer experiences
- Why it really pays to look after your existing customers
- How gamification will be essential in driving loyalty and marketing
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