Turning channels into conversations with the evolution of multi-channel
Your customers get in touch because they want to buy, or they have a query, they don’t consider the channel they use, they just have a goal in mind. It is time for the contact centre to think the same way.
Download this module sheet to find out how you can:
- Maintain a continuous conversation across channels
- Keep a focus on the outcome or resolution
- Empower and free your agents from channel siloes
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