Our customers expect exceptional service across any device or platform, they no longer expect to be limited to telephone service. They want seamless omni-channel service and they expect multiple options to contact us.
Watch our demo on handling omni-channel interactions in the contact centre to see:
- How any contact on any channel is treated effortlessly
- How ContactWorld and Salesforce work together handling omni-channel support queries
- How ContactWorld works with agent presence to deliver live-chat service